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MobiCam iOS 13 Issues

UPDATE 10-28-19

The iOS 13 update ONLY affects the MobiCam Apps ability to automatically load your wifi information. All customers New and Pre-Existing are still able to pair their MobiCam if their 2.4GHz WiFi Name with correct capitalization, spacing, numbers and symbols, as well as password are correctly entered into the MobiCam App.

Please review our MobiCam troubleshooting for all other issues.
https://getmobi.com/pages/help

At this time, we are still working to have the updated version live as soon as possible.

If you are still experiencing difficulties, please reach out to our support team via chat, email or phone. Our customer service team is available Monday - Friday 8 AM - 4:30PM Pacific Time.

866-MOBICAM (866-662-4226) or MobiCam@getmobi.com

If you would like to receive an email notification when the app update is live, please submit your contact information to service@getmobi.com

We once again thank you for your patience as we work to resolve this issue.
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We have been made aware that some of our iPhone customers are currently experiencing difficulties using our MobiCam Monitoring System. Apple recently launch iOS 13 - 13.1.3 , the MobiCam app live on the app store is not compatible with the new firmware updates. Our engineers are working to have the updated version live for our customers by the end of this week.

A result of this issue, the MobiCam app is not automatically pulling your WiFi information during the pairing process. Please make sure that when your are entering your WiFi name and password that you are typing it exact and correctly. Some users been having the issue where the WiFi name only says "WiFi" and this is why their cameras won't connect.

Please see the below photo to see where you should be entering your WiFi name.



We thank you for your patience as we resolve this issue.

If possible, we recommend postponing any iOS updates until our updated MobiCam App is available live on the app store. If you have any additional questions or concerns our customer service team is available Monday - Friday 8 AM - 4:30PM Pacific Time.

866-MOBICAM (866-662-4226) or MobiCam@getmobi.com

10 comments

Nov 01, 2019 • Posted by FGarcia

I purchased 2 (two) Mobicams Can you please send a return ship label. I rely on these cams to watch my puppy while I am work and can no longer wait for the issue to be fixed.

I bough warranties for both.

Thank you.
Faby
PS resolve ASAP.

Oct 30, 2019 • Posted by Drew

I still haven’t gotten a response back and it’s still not working. If it’s not fixed soon I would like my money back. This is ridiculous.

Oct 27, 2019 • Posted by Carla

If this isn’t fixed soon I’ll need my money back you guys suck

Oct 23, 2019 • Posted by Gareth

I cannot get my camera to connect despite typing the wifi name and password correctly multiple times.

Oct 21, 2019 • Posted by Shannon

When is this problem going to be resolved, it’s flashing the red light and it says connecting to wifi, but that is all the happens. I need this working ASAP.

Oct 20, 2019 • Posted by Drew

When will the issue be resolved? I didn’t buy this thing for it not to work.

Oct 18, 2019 • Posted by Carolina

I am typing in my wifi name and password and that goes through but my camera and phone won’t connect when I do the sound wave… when will the problem be resolved? Will we be notified when it’s been accomplished or if there will be a delay?

Oct 18, 2019 • Posted by Kristin

I had this issues as well as I purchased this last week. I was able to resolve this by typing my WI FI network name in manually. I didn’t realize it at first until I tried to set up the camera on a different iPhone using my same account. It worked by typing it in manually.

Oct 17, 2019 • Posted by Delma Rutkowski

When is going to resolve the issue , I bought the cámara and received today and is flashing red after I put the information required but is not eorking

Oct 16, 2019 • Posted by Maria Martinez

When will the issues be resolved please must know ASAP

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